Please allow two to three weeks for delivery as each order is handmade per order. The Dream Shoes fit runs true to size. So when ordering please order your true shoe size. We have a 30 day exchange only policy. No money back as shoes are made per order. Only one exchange per shoe order. You are responsible for return shipping and we will pay for redelivery. Prices are subject to change and sales tax will apply when necessary. The Dream Shoe Company is not responsible for negligence when tying your shoes on. Please tie responsibly.